AnsweredAssumed Answered

2012 KEL-40 - Multiple Issues

Question asked by on Jan 23, 2019
Latest reply on Jan 26, 2019 by rico

Hello all, I'm having a couple of different issues with my KEL-40.


1. Will not turn off. The switch is turned all the way to the left past the "off detent". Kettle acts like it's on the lowest setting.


2. Elements fail to switch on. The element on green led is lit but the elements never light up. The operation manual troubleshooting section leads me to believe this is due to a faulty Safety Thermostat.


The kettle is new to me. I was originally only having the "no turn off" problem and the elements failure showed up shortly after. 


I ran through the tests on the control box and it seems to have passed.


The seller is very flaky and not honouring the 30-day warranty, I'm afraid I'll have to fix myself.


Thanks for any help anyone can provide.