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Rational SCCWE202G Glass Pane Bundle 87.01.415

Question asked by ares on Sep 23, 2018
Latest reply on Nov 8, 2018 by fixbear

I have a customer who has shattered their third inner most glass pane bundle on their Rational SCCWE202G this is the newer design with 2 inner removable tempered glass panels, it sits next to their 1 year older model which only has the single inner glass panel. Twice they have claimed the unit ran away and overheated causing the inner glass to shatter, but from all the literature I have read, the glass is rated to 1800 deg F, and would seem impossible for unit to ever approach this extreme, there is absolutely no deformity in any of the stainless interior, no discoloration whatsoever, which would be indicative of an  extreme overheat, nor has the high limit ever tripped. I personally believe they are impacting the inner glass panel causing it to shatter. I would like to know if anyone here has ever experienced repeated shattering of the newer Rational inner glass panels.