Our warmer at Dunkin Donuts isn't staying hot the bottom row and 2 on the middle row are flashing low and won't stay warm how do we fix it
I couldn't find a Carter Hoffmann W323s manual, but they do have a lot of modular warming cabinets for a variety of uses. That said, the low temperature alarm means something is faulty and will need replacing.
It's either the heating element, a relay, an air probe, or a controller on your unit. My guess without seeing the unit would be it's not the heating element, since you said the top is still keeping temperature.
Perhaps another user has more insight. I hope this helps a bit!
Carter Hoffman makes a lot of special equipment for chains like Dunking Donuts that are only for the chain and under prepriortory contract. Therefore not seen outside of DD. I imagine it still uses their logic control system that they use on the other warmers, Just is a special configuration.
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