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I have a Duke E101G Convection Oven that is Not Firing -- not sure what the problem is.  It takes a long time to get to temp, but when food is put inside it seems to never make it to temp?

Question asked by Guest on Nov 16, 2016
Latest reply on Nov 18, 2016 by olivero

I have a Duke E101G Convection Oven -- the Convection oven is not firing -- When I took the lower shield off I see the pilot is on, but I'm Not seeing any flame coming out of the flu although the Thermostat is on and the light is staying on showing that it has NOT made temp yet?  When I first got to the customer only the right side of the flu was firing, so I took the left side off and blew it out, but when I put everything back NOW it is not firing on either side at all?  Any help would be most appreciated.

Thank you,