Do I need a technician to resolve this problem?
What unit is this happening on?
Cleveland makes tilt skillets, braising pans, kettles, cook/chill systems, steamers and...at one time - combi-ovens. H-U-N-D-R-E-D-S of different models within their repertoire of produced appliances.
Even to assume you're inquiring about a technically advance appliance such as a combi-oven, there's a boat-load of different models and various levels of technology built into them. One is not the same as another. The model number is essentially a "code" for identifying what exactly it is. A serial number will identify when it was made.
So...as olivero asked - what unit? Please at least provide us a model and serial number.
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